How do I return an item?
At China Guide, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy.Our Return Policy
- All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.
- RMA must be requested within 30 days of delivery. Thereafter, all sales are final.
- The returned package must be received within 10 business days of the RMA issue date.
- We will charge a 15% restocking fee.
- Shipping charges are non-refundable.
- When returning products, you pay the shipping yourselves, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. We'll pay the return shipping cost if the return is a result of our error.
- All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.
We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap). If you have trouble with some DVD discs you purchased and not played by your DVD player, please read the article Make your DVD player region-free in seconds by Paul Michael.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Any item that is gas-powered or contains flammable liquids.
- Any health food that is broken manufacturer seal
- Any health or beauty related item that is broken manufacturer seal
Requesting A Product Return
Please contact customer service at 1-718-886-0436 (Monday - Friday, 9am -5pm US Eastern Time).
Refund to Your Credit Account
The refund will be issued to the credit card account that you paid by. Shipping and handling fees are non-refundable.
Product Replacement
We'll send a replacement item with a tracking number to you after receiving the returned item.
|
